Last week Andrus & Associates sent me to sunny San Diego to attend the Association of Dermatology Administrators and Managers annual meeting. I’m so thankful to work for a company that encourages continuing my education and allowing me to become a more educated and thoughtful leader.
I met so many practice managers and administrators from all around the country that encouraged me, enlightened me, and empathized with the many struggles we face every day in providing the best healthcare to our patients. As a relatively new practice manager, going to these meetings really helps me feel like I am not alone in the challenges of managing a busy and successful practice in the ever-changing world of government regulations and difficult managed care guidelines.
At Andrus & Associates Dermatology, it is our goal to provide the best care for our patients from the moment you step through the door for the first time and for as long as we are privileged to be your provider. Part of the process of giving the best care to our patient is employee training and maintenance of certifications. Our doctors are required to have at least 50 hours per year of continuing education. This ensures that they are up to date with the latest developments regarding diseases and treatment options.
Our nurses are also required to have continuing education every year as part of their certification. Each of our nurses are members of the Dermatology Nurses Association and many of them attend statewide conferences every year. Our head nurse, Margaret-Anne, was also lucky enough to go to San Diego this year to participate in the DNA’s annual meeting.
Shaquita, our billing manager, is credentialed through the American Academy of Professional Coders and is required to take 32 hours of continuing education every year to maintain her certification. Our entire staff undergoes HIPAA and OSHA training every year to ensure confidentiality and safety standards are being met by everyone in our office.
Taking great care of our patients is a priority in our office. If you have an issue with your visit, please ask to speak with me. Your concerns are very important to us and we hope all our patients leave feeling like they were listened to, taken care of, and have gotten the best care. Thank you for being our patient!
Stay tuned for a blog from Margaret-Anne about her San Diego adventures!
This month I celebrated my 20th year with Andrus & Associates and I join the ranks of other staff members who have been here 20+ years. What a wonderful place to be!
I came to Andrus & Associates as an RN with my Bachelor of Nursing Science degree and 6 years of home health nursing experience. I was pleased to learn that this office focuses primarily on clinical dermatology and sees all age groups and skin types.
It has been an interesting education learning about skin diseases from acne to zoster and everything in between. My education continues as I have been fortunate enough to attend many Dermatology Nursing Association conventions over the years, and in 2003 took the DNA exam to become certified.
In 2012 I was promoted to Head Nurse in the office. I enjoy working on the nurses’ assignment schedules and ensuring that the clinical area runs smoothly. One of the ways we promote efficiency in our office is to return phone calls left on the nurse’s line the day they are received and usually within 2 hours.
One of the most challenging tasks facing patients and staff in any specialty of medicine is obtaining prior authorizations for medications. Our office strives to be as efficient as possible when handling these special circumstances. As soon as we learn about the need for a Prior Authorization (PA) from your pharmacy, we begin the process by contacting your insurance company and requesting the appropriate forms that your insurance company requires to be completed. Based on the physician’s records, myself and the other RNs complete these forms. Since we are all RNs, we can provide detailed explanations for requiring the medication that the physician prescribed. Unfortunately, the insurance companies sometimes deny coverage for their own reasons, but we are able to obtain a response from them quickly, often within 1 day.
I’ve seen many changes in my 20 years here, but one thing that hasn’t changed is the commitment from everyone in our office to take care of our patients. It has been a pleasure to grow with the changes and I look forward to new challenges and adventures. One change that I’m very excited about is the permanent addition of Dr. Willis Martin to our staff.
Please feel free to approach me with any comments or concerns when you are in our office.
The holidays are always a great time to look back on the year that has passed and wait with great expectation on the new year about to begin. This year has been a wild ride at Andrus & Associates, but we are thankful everyday.
We are thankful to have such kind patients who treat us so well and help make doing our jobs easy. We are thankful for the opportunity to take care of our patients, because without them we wouldn’t be here. We are thankful for each other. Through the ups and downs, ebb and flow, we are here together as a wonderful work family.
The end of this year brought some change to our office. Dr. Oyler is no longer here, but Dr. Willis E. Martin has stepped in and is seeing patients now. Sylvia, the office manager, has retired and will be sorely missed around the office. Melanie is now our new office manager and she’s excited for what the future of Andrus & Associates holds. We also had some part-timers retire and one full-timer move to part-time. Luckily, we have Leslie and Juli here to help fill in where they left off.
Moving into a new year is always a transition, but at Andrus & Associates we are excited for what this new year will bring!
We hope you all have a safe and very Merry Christmas and the happiest New Year!
PS: Special thanks to Margaret-Anne for the picture!